Upon checkout, there will be an option to enter any promotional codes. Please ensure you enter the correct code and that your order complies with the terms and conditions of the promotion. If you have double checked everything and it still does not work, please contact our Customer Service on 1300 789 913. Please note, promotional codes cannot be used after an order has been placed. If you are having problems on the day the code is ending, please email our Customer Service Team at email@example.com right away so the issue can be amended in due time.